Help Center
Common Questions
Find simple answers about how Brokaa helps you and your neighbors.
How it Works
Basic information about the hub.
Money & Wallet
How we keep your payments safe.
Booking Help
How to find and track experts.
Trust & Safety
Rules for a better neighborhood.
Still need help?
Our team is ready to assist you with your account or any problems.
Payments, payouts and coverage
When do specialists get paid?
Earnings are released on request under the Specialist Payout SOP. Standard payout takes T+3 working days with no charge. Express payout is available for priority processing, and its fee is shown before you confirm.
Does Brokaa hold my money?
No. Brokaa is not a bank or wallet. Payments are collected through our payment partner and released to the specialist on request.
What happens if there is a dispute?
Brokaa may review evidence from both sides, pause the related payout during review, and refund the customer where appropriate. Please keep your messages and receipts in the app.
Which countries does Brokaa cover?
Selected Asia-Pacific countries. If your area is not yet covered we will tell you, and we are working on expanding.
Which currency am I charged in?
Malaysian Ringgit (MYR). Other currencies are shown as estimates only.