Master Service Agreement
"Rules and guidelines governing the use of the Brokaa platform and community hub."
Use of this hub requires adherence to the following operational standards.
Platform Services
Brokaa provides the technological infrastructure to facilitate service discovery between independent specialists and customers.
Brokaa operates as a service platform. We do not directly employ the specialists; they are independent partners utilizing our tools to manage their professional activities.
Payment and Escrow Protocols
Financial transactions are governed by a secure escrow mechanism to ensure service quality and payment security:
Payments are held in a secure escrow account upon booking and only released to the specialist after user confirmation of job completion.
Platform fees, where applicable, are disclosed to the relevant specialist or business in the app at the time of the transaction. Fee details are not published publicly.
Community Conduct Standards
All participants must adhere to professional conduct standards to maintain the integrity of the community hub:
Professional Conduct
Maintain respectful communication with all members of the community network.
Schedule Reliability
Adhere to scheduled time slots and provide timely notification for any necessary adjustments.
Verified Reporting
Only confirm job completion and release funds once all service requirements are met.
Platform Integrity
To ensure financial security and system protection, all service bookings must be processed through the official Brokaa application.
Legal Jurisdiction and Compliance
Brokaa is a global infrastructure provider. We adhere to international data protection standards and regional regulatory requirements.
"Usage of the platform constitutes agreement to the established legal framework and dispute resolution protocols administered by the hub team."
Platform role, payments and disputes
Our role
Brokaa is a technology marketplace that introduces customers and independent specialists and businesses. Brokaa is not the employer, agent or partner of any specialist, and is not a party to the service agreement between a customer and a specialist. Specialists are responsible for the quality, safety, licensing and lawfulness of the services they provide.
Payments and payouts
Customer payments are processed through our licensed third-party payment partner. Brokaa facilitates the collection and releases a specialist earnings on request, in accordance with the Specialist Payout SOP. Standard payouts are processed within T+3 working days at no charge. Express payouts are available on request for priority processing, subject to a priority processing fee shown to the specialist at the time of request. Brokaa is not a bank, deposit-taker or stored-value wallet, does not hold money for its own benefit and does not pay interest.
Fees
Any platform fees are disclosed to the relevant specialist or business inside the app at the time of the transaction or payout request, and are not published on public pages. Fees may differ by country, plan or promotion.
Disputes, refunds and chargebacks
Where a dispute, refund request, chargeback, complaint or suspected fraud arises, Brokaa may in its discretion review the evidence supplied by both sides, pause or delay the related payout while the matter is reviewed, refund the customer, and recover refunds, chargebacks, penalties or adjustments from future payouts. Users agree to cooperate and supply evidence promptly. To the fullest extent permitted by law, Brokaa decision on a platform dispute is final, and Brokaa is not liable for the conduct of users or for the outcome of services between them.
Coverage and currency
Brokaa is available across selected Asia-Pacific countries. Availability, features and payment methods vary by country, and areas outside our current coverage are still being developed. Payments are charged and settled in Malaysian Ringgit (MYR). Amounts shown in other currencies are estimates based on indicative exchange rates, and the MYR amount shown at checkout is the amount charged. Users must comply with the laws of the country in which they operate.