Community Privacy Policy
"Brokaa protects your personal data through strict rules, global standards, and safe technology. We never sell your information."
DATA GATHERING
To operate a safe neighborhood hub, we require specific records to verify identity and enable service discovery.
Identity Data
Real name, profile photo, and government ID (for specialists only) to ensure a high-trust environment.
Your Location
Real-time GPS coordinates and address information to show you experts nearby.
Financial Records
Transaction history and encrypted bank details used for secure wallet settlements.
USER CONTROL
We follow global rules (GDPR) to give you full control over your personal records.
Right to See
You can ask for a copy of all information we have about you at any time.
Right to Fix
You can update or correct your name, photo, or address through your dashboard.
Right to be Forgotten
You can request to delete your account and remove your records from our registry permanently.
Right to Move
You can export your transaction history and profile data for your own use.
PRIVACY FEATURES
Address Masking
Your exact house number is hidden from the public. It is only shown to a specialist after you confirm a booking.
Secure Bank Storage
Your bank account numbers are encrypted. Even hub administrators cannot see the full plain-text numbers.
Activity Shield
We use App Check to block bots and scrapers from seeing our community members.
Sharing & Third Parties
EXTERNAL CONNECTIONS
We only share your data with trusted partners necessary to run the service:
Billplz (Payments)
Secure handshake for processing your DuitNow and FPX transactions.
Google Maps
Used to identify neighborhood names and calculate arrival times.
Retention Policy
"We keep forensic logs for 30 days to resolve disputes. After 30 days, sensitive movement data is automatically purged."
Need to manage your data?
"Talk to our team to request an export of your data or to permanently delete your account."
Regional data handling
Data across the Asia-Pacific region
Because Brokaa serves multiple countries, your information may be processed in Malaysia and other countries where we or our service providers operate. We apply safeguards appropriate to applicable data protection laws, including the Malaysian Personal Data Protection Act 2010 and equivalent laws in our supported countries.
Payment information
Card and bank details are handled by our payment partner. Brokaa does not store full card numbers.
Dispute and fraud records
We keep transaction, message and location records for as long as needed to resolve disputes, prevent fraud and meet legal obligations. Provider map pins show approximate location only, and expire after a provider goes offline.